Privacy Policy

Protecting your privacy is a priority for us. Our privacy policy explains how HEAL collects, uses and discloses information concerning your access and use of HEAL’s services (referred to below as “HEAL”). This Privacy Policy does not apply to any third-party websites, services or applications, even if they are accessible through our Services. This Privacy Policy is intended to meet requirements in North America, Europe, and other jurisdictions. If you have questions regarding our Privacy Policy, please contact contact@scaleupcrm.com.

What Information Do We Collect?

We collect certain information you voluntarily provide to us when using HEAL, such as when you create an account and profile, send or post information or other content to HEAL. We collect certain personal information, like your name, picture, email address and any other information you provide to us.

We may also automatically collect certain information when you use HEAL, such as your time zone, Internet Protocol (IP) address, operating system, browser type, the address of a referring site and your activity on HEAL. This information is not treated as personal information unless we combine it with or link it to any of the personally identifiable information mentioned above.

We may also automatically collect certain information through the use of “cookies”. These are small files that your browser places on your computer. We may use both “session” cookies (that last until you close your browser) and “persistent” cookies (that last until you or your browser delete them) to better understand how you interact with our services, to monitor aggregate usage by our users and web traffic routing on our services, and to improve our services. Most Internet browsers automatically accept cookies. By editing its options, you can instruct your browser to stop accepting cookies or prompt you before accepting a cookie from the websites you visit.

How Do We Use the Information We Collect?

We use the information collected through HEAL for the purposes described below:

• to monitor and analyse usage and trends, to personalise and improve HEAL and your experiences when you use HEAL, and to increase the functionality and user-friendliness of our services;
• to send you confirmations, updates, security alerts, and support and administrative messages and otherwise facilitate your use of, and our administration and operation of, our services;
• for any other purpose for which the information was collected.
• to provide our services or information you request, develop new products, and process and complete any transactions;
• to respond to your emails, submissions, questions, comments, requests, and complaints and provide customer service;

The information we collect may be “personally identifiable” (meaning it can be used to specifically identify you as a unique person) or “non-personally identifiable” (meaning it can’t be used to specifically identify you). We may use or store information wherever we do business.

What Information Do We Share With Third Parties?

We will not share the personal information we have collected from you except as described below:

• with service providers who are working with us in connection with the operation of our site or our services (these service providers have access to your personal information only to perform services on our behalf and are obligated not to disclose it or use it for any other purposes and are subject to compliance with this Privacy Policy);
• with third-Party Payment Processing platforms that sell subscriptions or merchandise through our Services. When you make purchases through the Services, we process your payments through a third-party application, including the Apple App Store (together with any similar applications, “App Stores”) and other third-party payment processors, including Stripe. The third-party application may collect certain financial information from you to process a payment on behalf of HEAL, including your name, email address, address and other billing information.
• we may share aggregated information and non-identifiable information with third parties or partners for industry analysis, demographic profiling and other similar purposes;
• when you give us your consent to do so, including if we notify you that the information you provide will be shared in a particular manner and you provide such information;
• when we believe in good faith that we are lawfully authorised or required to do so or that doing so is reasonably necessary or appropriate to comply with the law, regulation or legal processes or in response to lawful requests or legal authorities, including responding to lawful subpoenas, warrants or court orders;
• to enforce or apply our privacy policy, our terms of use or our other policies or agreements; and
• in connection with, or during negotiations of, any merger, sale of company assets, bankruptcy, dissolution, reorganisation, financing or acquisition, or in any other situation where personal information may be disclosed or transferred as one of our business assets.

We are not responsible for the actions of service providers or other third parties or any additional information you provide directly to any third parties.

Links to Other Sites

HEAL may contain links to other third-party sites. Any information you provide on a third-party site is provided directly to the site's owner and is subject to that party’s privacy policy. Our privacy policy does not apply to such sites, and we are not responsible for those third-party sites' content or privacy and security practices and policies.

What Steps Do We Take To Protect Your Information Online?

We take reasonable measures to protect your personal information in an effort to prevent loss, misuse and unauthorised access, disclosure, alteration and destruction. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Accessing and Modifying Your Information

If you have an account, you can access and modify the personal information you provided us that is associated with your account. You may “opt-out” of receiving messages from specific users. If you opt out of these messages, you will still receive emails from us about your account, our services and other pertinent information related to our services. These communications are considered part of the service and your account, which you cannot opt out from receiving.

If you want to deactivate or delete your information and your account, please contact us at contact@scaleupcrm.com to request that we delete your account and information. We will take steps to delete your information as soon as we can, but some information may remain in archived/backup copies for our records and as otherwise required by law.

Rights of Access, Rectification, Erasure, and Restriction

You may ask if HEAL is processing personal information about you, request access to your personal information, and ask that we correct, amend or delete your personal information. Where otherwise permitted by applicable law, you may contact us at contact@scaleupcrm.com. Please include your full name, send the request from the email address associated with your Account (or provide another mechanism for us to verify your identity), and include a detailed description of your data request. We will process such requests in line with local laws.

Although HEAL makes good faith efforts to provide you with access to your personal information, there may be circumstances when we are unable to provide access, including but not limited to situations where the requested information has legal privilege, would compromise the privacy of others or other legitimate rights, where the burden or expense of providing access would greatly exceed the risk to your privacy. If we determine that your access should be limited after a request is made, we will give an explanation of how that determination was made and a contact for follow-up.

Our Policy Toward Children

Our service is not directed to children under 13 and we do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13, we will take steps to delete such information from our files as soon as possible. If you are under the age of 18, you must have your parent’s permission to access the Services.

Changes

Any information that is collected is subject to the privacy policy in effect at the time such information is collected. We may, however, modify and revise our privacy policy from time to time. If we make any material changes to this policy, we will notify you of such changes by posting them on HEAL or by sending you an email or other notification, and we will indicate when such changes will become effective. By continuing to access or use HEAL after those changes become effective, you are agreeing to be bound by the revised policy.

Questions?

Please contact us at contact@scaleupcrm.com if you have any questions about our privacy policy

Last updated on the effective date of July 1, 2023.